What Does a Customer Success Manager Do Anyways?

CSMblogPic 1024x683 - What Does a Customer Success Manager Do Anyways?

This is a great question! Depending on the industry and the company, you may get very different answers.

While there is an “official description” on the FellowshipOne website, today I thought I would share my personal perspective of what it means to me having been a Customer Success Manager at FellowshipOne for over four years.

We know YOUR struggles, because we’ve been there.

We understand the big investment you make in people’s lives day in and day out. To us, you are more than “just a customer.” You are the hands and feet of Jesus, and we do not take that lightly. Many of the FellowshipOne staff come from a church staff background and even more currently serve in their local churches, so we know first-hand what it takes to build dynamic and growing churches.

We are YOUR champion.

It can be frustrating trying to find the answers you need. That is why we are your “go to” person for direction, resources, and any other FellowshipOne questions. Our Customer Success Team is the hub of the wheel that connects with all of the FellowshipOne teams. We are your voice to them, and many times we will connect you directly with them in order to provide the best answers and resources.

We are on YOUR side.

FellowshipOne should enable you to do more ministry and less administration. And while there is no “silver bullet” nor a perfect solution, you can count on us to escalate support tickets, communicate functionality needs, and to listen to wins and struggles with the same attentiveness.

YOU can talk to us. Honestly.

We love to hear how you and your ministry define success. We are happy to make recommendations, provide resources, and connect you with our internal teams in order to help you accomplish those goals. We make a point to reach out on a regular basis, because we realize every conversation, every recommendation, every aired frustration, builds our relationship and trust.

Get the best return on YOUR investment.

We will work with you to make sure you are utilizing the system to its fullest potential by providing feature information, sharing best practices, recommending education/consulting, and connecting you to a community of FellowshipOne users.

Your Customer Success Manager is a person you can count on to get the most out of FellowshipOne. We value everything you do for The Kingdom and we’re here to support you any way that we can.

We are here for you!