Customer Support

This is the place where all Fellowship One customers can share ideas, learn, and get help.

Free Services

 Account Management

Our Account Management team is your personal concierge to Fellowship One and will ensure you're using it to its fullest potential. Through one-on-one consultation, they will help you find the best resources available for your situation. In addition, if you have questions about your account or contract, they have all the answers. To meet your Account Manager contact FTClientAdvocate@Active.com

Meet your Account Manager

 
Videos

Looking for video training? Simply click one of the menu options above and type a word in the search field, then choose the Training Videos filter on the left side of your screen. You can watch videos directly from the search results!

Click on the title of the video in the search results to see more details about the video and to "praise" it.

Note that these videos are ranked in order of relevancy to what you type in the search field, so they may be one of many on a subject.

Training Video Filter

  Learning Center
Want a deeper learning experience? The Learning Center is the educational portal for Fellowship One users. This is your one-stop-shop for FREE training and includes many resources all organized to build upon what you learn. Simply click the link below to visit the learning center and find all of these great resources:

Videos: Organized topically to make courses super-easy to find.
Help Topics: Simple step-by-step text format complete with product illustrations.
Knowledge Checks: Free practice quizzes designed to test your course knowledge.
Interactive Lessons: "You Try It" lessons to help walk you through performing a specific actions.
Glossary: F1 terminology from A-Z.

Visit Learning Center

 

  Online Q&A

Want to ask the experts a question? Join us each week for an open Q&A session on different Fellowship One topics. These sessions are conducted via desktop sharing technology (GoToMeeting) so you can attend right at your desk! The sessions are available at no charge and the informal format allows you to cover a wide variety of questions.

Still not finding the answers to your questions?

Regional User Groups

Connect and learn with other users in your area.

Free Services

Videos, interactive lessons, step by step guides, quizzes, and online Q&A sessions.

Get Support

Is something not working as expected? Update your support ticket or open a new one and we’ll get back to you within 24 hours.

Paid Services

Need to speak with someone, make sweeping data changes, get personalized training, or get certified?