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katiesmith
F1 User
57 posts
Weblink login screen-are you bringing back the account help/reset password areas?
I had a member email today asking where she could reset or change her current Weblink password. When I checked out the new screen, it dawned on me that the "Reset Password" section is no longer there.
Are there plans to bring it back? Wanted to check before I go to the extent of creating an area on our site for changing passwords.
Thanks!
katiesmithF1 User
57 posts
Comments (5)
The reset password feature is found by clicking the 'Forgot' link next to the password field. Hope that helps.
Thanks!
Also, there seems to be a huge delay in email verifications going to individuals who are not in our database. I would think that the verification process should be immediate, and if the person is not in the database, it should automatically prompt them to create their account.
Any ideas on what's causing this? Right now, I have a new attendee wanting to give via online giving and she has no way of creating a new account. She's not in our database.
Thanks,
@katiesmith - the delay wouldn't be any different based on being new or existing rather it has to do with the users ISP. ISP's have been forced to get aggressive against spam or a big part of their business model (email) collapses. Due to that, they have created all sorts of hoops and checks and continue to modify and tweak what they do to try and stay ahead of the spammers. So Google Mail may get through immediately while Yahoo! Mail may slow it down by an hour and RoadRunner holds it for 3 days. All of this can be different at any given day/hour.
We work hard at putting things in place to validate our relationship with these ISP's, but it can be a moving target.
PS - when I said that we work hard to validate our relationship with the ISP's, I mean really hard. We have spent a crazy amount of hours incorporating processes and jumping through various hoops to cement relationships with the popular hosts; these actions typically trickles down to the 'not as popular'. We will continue to review and update what is expected to maintain a strong relationship, but sometimes mail will still get slowed down and we apologize for that. There have been times in our history when all mail was extremely slow and others where it flew through; if you ever see a consistent pattern of the mail slowing down, please open a support ticket so that team can bubble this information up and we can investigate the cause.
I truly believe you all work extremely hard to make this work as smoothly as possible. I did open a support ticket last night because of some issues that have occurred here lately. I do hope though that the idea of an account creation bypass would be considered, especially for individuals who are not in our database. I would think that the match between the the name and email address and our database should be pretty quick.
Thanks so much for your explanation and taking the time to let me know.